Organizational Consulting Services   ·   Customized Training Programs

In-House Training Programs Designed for Your Work Group These programs may be customized to meet your agency's special situation. They may be delivered at your site or at the Training Institute. A custom participant workbook, training materials, videos, a completion certificate and evaluation forms are included. Half-Day Programs · Anger and Violence in the Workplace · Coping with Difficult People  · Dealing with Negativity in the Workplace · Delegating for Results · Preventing Discrimination and Sexual Harassment - The Management Program · Resolving Conflict with Others · Sexual Harassment and Other Forms of Discrimination: The Hostile Environment - The Non-Management Program Full-Day Programs · Communicating with Confidence · Conducting a Performance Review Meeting · Job Performance Counseling · Achieving Legendary Customer Service