This highly practical workshop is designed for managers and supervisors who directly supervise people and who want to learn about and practice a highly useful method for giving employees critical feedback about their job performance and job conduct. Key Topic Areas ·   When to conduct formal or informal counseling meetings. ·   When to use a directive or a nondirective counseling approach. ·   Crafting job performance expectations for any task or responsibility. ·   Giving descriptive, specific and nonjudgmental feedback about an employee's performance or conduct. ·   Using nine key counseling steps that lead a meeting from a beginning through a middle and to a conclusion. ·   When to include a performance improvement plan in the counseling meeting. ·   Documenting employee performance and conduct of the employee. ·   Using the right hearing, listening and questioning tools to get the employee's side.

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