Coping with Difficult People
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The Elements of Supervision

This program is for all employees who want to develop and prepare themselves for positions of responsibility in supervision

If you have never supervised others, this program should provide an excellent introduction to what is involved in supervision and what is required of a supervisor. If you are now a supervisor, or if you have already taken supervisory courses, this material can be a useful refresher. The program consists of 10 chapters, quizzes and a final examination.

Program Chapters
·   New Supervisors Look At Their Job
·   Working Through People - Part I
·   Working Through People - Part II
·   Employee Relations and Grievances
·   Discipline
·  

Planning

·   Work Methods Improvement - Part I
·
Work Methods Improvement - Part II
·
Training
·
The New Employee

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